What is a pre-authorization?

A pre-authorization is a verification and guarantee system adopted by hotels worldwide to verify the validity of credit cards provided by guests at the time of booking.
The pre-authorization is a temporary hold on a specific amount on a credit card and works as a sort of confirmation deposit. This operation does not generate any banking transaction on the customer’s current account because it is not debited. The authorization is issued by the issuing bank or the credit card network operator. The pre-authorization allows “reserving” an amount to verify the validity and financial coverage of the credit card provided by the customer at the time of booking. This ensures the availability of the amount for the final booking confirmation and avoids requesting a deposit via bank transfer or postal order from the customer.

Can I leave my luggage at the hotel?

If your departure time is scheduled after 10:00 AM, you can still use a luggage storage facility at your disposal.

How can I reach the thermal baths?

Our hotel is located just a few steps away from the Levico Terme Thermal Center.

Which credit cards do you accept?

We accept all major credit cards for payments, such as Visa, Mastercard, and Maestro.

What time is the room available on the day of arrival and when should it be vacated on the day of departure?
For arriving guests, rooms are available from 3:00 PM onwards. On the day of departure, the room should be vacated by 10:00 AM. However, a luggage storage facility is available for guests who arrive earlier or intend to leave Levico Terme later.
If you arrive in the morning and the room is ready, you can check in and enter the room. Otherwise, you can park your car and wait at the pool, garden, or bar.
I want to cancel or change my vacation

In certain periods, if you change your mind, you can cancel your reservation up to 48 hours before the arrival date without any cost and receive a full refund of the deposit paid. Contact us, and together we will resolve this inconvenience!

I need a taxi.

You can contact one of the following numbers to book a taxi:

  • Autonoleggio Pier 3737566457
  • Autonoleggio Martina Matteo 3488846918
  • Autonoleggio Margon Diego 3396565744

24-hour availability service.

Night surcharge from 9:00 PM to 7:00 AM: €5

Can I rent a bicycle or an e-bike?

You can rent it directly from InBike Valsugana by sending an email to info@inbikevalsugana.it and providing your booking number to receive a 10% discount!

How can I reach you by plane?

The nearest airports are “Valerio Catullo” in Verona-Villafranca (100 km) and “Marco Polo” in Venice (150 km).

How can I reach you by train?

The Valsugana is served by the homonymous railway, which runs through the entire valley from Trento to Bassano del Grappa. After a 20 km journey from Trento, you will reach the Levico Terme station.

How can I reach you by car?

You can easily reach us by car:

  • From the North, South, and West (through Trentino-Alto Adige): A22 Modena-Brennero Motorway, exit at Trento Nord. Continue for about 20 km towards Padova-Venezia, using the connection that leads to the Valsugana expressway (State Road No. 47). After passing Pergine Valsugana, at the end of the lakeside road, you will find the exit for Levico Terme.
  • From the East (Veneto): as an alternative to the motorway route (A4 to Verona, then heading north on A22), you can use the Valsugana State Road No. 47, which starts at the entrance of the valley near Bassano del Grappa.
Can I bring my pet with me during my stay at Hotel Bella Vista Relax?

We’re sorry, but currently, Hotel Bella Vista Relax does not allow pets. To ensure a peaceful and comfortable environment for all our guests, we have a no-pets policy. We understand that your four-legged friends are an important part of your life, but we have made this decision to ensure that all our guests can enjoy an allergen-free and pleasant stay

[pdfjs-viewer attachment_id=5 url=https://bellavistarelax.it/wp-content/uploads/2023/08/Codice-Etico.pdf viewer_width=0 viewer_height=700 url=https://bellavistarelax.it/wp-content/uploads/2023/08/Codice-Etico.pdf download=false print=false fullscreen=false fullscreen_target=false fullscreen_text="View Fullscreen" zoom=0 ]